RETURNS + POLICIES

RETURNS + SHIPPING

 

IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR ONLINE ORDER, WE ARE HAPPY TO OFFER STORE CREDIT FOR FULL-PRICED ITEMS WITHIN SEVEN DAYS OF THE DATE IT WAS RECEIVED. WE MUST RECEIVE THE RETUNED ITEM WITHIN 14 DAYS. DISCRETION WILL BE USED TO DETERMINE WHETHER THE ITEM WAS USED OR NOT. IF DEEMED IT IS NOT IN NEW CONDITION WHEN RETURNED, THE ITEM WILL BE RETURNED TO THE CUSTOMER. RETURN SHIPPING COST IS THE RESPONSIBILITY OF THE CUSTOMER, WE WILL NOT REFUND ORIGINAL SHIPPING COSTS FROM ORDER. IF YOU RECEIVE AN ITEM THAT IS DAMAGED PLEASE CONTACT US IMMEDIATELY. ANY DAMAGES MUST BE REPORTED WITHIN 48 HOURS UPON DELIVERY. NO EXCEPTIONS WILL BE MADE TO OUR RETURN POLICY, THANK YOU FOR UNDERSTANDING.

 

 

 

DUE TO THE NATURE OF THE FOLLOWING ITEMS, THEY ARE FINAL SALE

 

- JEWELRY

 

- WELLNESS + BEAUTY ITEMS

 

- SEASONAL GARMENTS

 

- SALE ITEMS

 

 

 

GOLDEN EOMMA IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, PLEASE ENSURE THAT YOUR SHIPPING INFORMATION IS CORRECT AT CHECKOUT, ONCE TRACKING SHOWS AN ITEM HAS BEEN DELIVERED WE ARE NOT ABLE TO ACCESS ADDITIONAL TRACKING INFORMATION, PLEASE CONTACT YOUR LOCAL CARRIER IF NEEDED. IN THE CASE OF A LOST, MISPLACED OR STOLEN PACKAGE PLEASE CONTACT YOUR LOCAL POST OFFICE TO REMEDY THE SITUATION

 

 

 

SILK CARE

 

THERE WILL BE NATURAL SHIFTS, VARIATIONS & MARKS, PLANT DYES ARE LIVING AND FLUID AND SOME COLORS MAY SOFTEN AND LIGHTEN OVERTIME, OUR DYE PROCESS ALLOWS FOR A LONG LIFE SPAN IF CARED FOR GENTLY, HAND WASH SEPARATELY COLD WITH NATURAL PH NEUTRAL DETERGENT, AIR DRY AWAY FROM DIRECT SUNLIGHT

 

EACH PLANT DYED ITEM IS UNIQUE AND WILL ALWAYS HAVE SUBTLE VARIATIONS ADDING TO THE BEAUTY OF NATURALLY DYED FIBERS

 

 

 

CONTACT

 

WE ARE ALWAYS OPEN TO FEEDBACK, PLEASE BE MINDFUL THAT WE ARE A 2 PERSON TEAM, WE ARE ALWAYS TRYING OUR BEST BUT SURELY ALWAYS HAVE ROOM TO GROW, PLEASE BE KIND WHEN YOU CONTACT US, WE PROMISE TO ALWAYS TAKE CARE OF YOU <3